1.How long does it take to ship an order after it's placed?
Generally, orders will be processed and shipped within 1-3 business days after successful payment. For special items or pre-order products, it may take 5-7 business days. Please refer to the product details page for specific information.
2.Which countries/regions do you deliver to?
Currently, we support delivery to 100+ countries/regions worldwide, including major areas such as the United States, the United Kingdom, Canada, and Australia. You can check the supported delivery destinations on the checkout page.
3.How long does international delivery take?
Standard delivery: 7-15 business days (the specific time is affected by customs clearance at the destination and local logistics efficiency).
Express delivery: 3-7 business days (additional express fees apply, and some remote areas are not supported).
4.How can I track my order's logistics information?
After the order is shipped, the system will automatically send an email with the tracking number to your registered email address. You can track the logistics status by website https://www.17track.net/en. or the official website of the logistics carrier (such as DHL, FedEx, etc.).
5.How is the shipping fee calculated?
Orders with a total amount of XX USD or more qualify for free standard delivery.
For orders under XX USD, the shipping fee is charged in tiers based on the destination and the weight/volume of the goods. The specific amount will be automatically displayed on the checkout page.
6.Can I specify a logistics carrier?
Currently, the system will automatically match the optimal logistics method based on the destination and product characteristics (e.g., small items via postal service, large items via dedicated line logistics). Specifying a carrier is not supported temporarily. For special needs, you can contact customer service for communication.
7.What if I entered the wrong delivery address? Can it be modified?
Before the order is shipped, you can modify the delivery address through "My Orders" or by contacting customer service. If the order has been shipped, you need to contact the logistics carrier yourself to try to modify it (additional fees may apply, and the success rate depends on the logistics stage).
8.What should I do if the logistics shows "delivered" but I haven't received the package?
Please first check around the delivery address (such as parcel lockers, neighbors' places). If you still can't find it, you can contact customer service with the tracking number, and we will assist in verifying and handling it with the logistics party.
9.Do I need to pay customs duties for international orders?
Cross-border orders may incur import duties, value-added taxes, etc. These fees are charged by the destination customs in accordance with local policies and shall be borne by the recipient (you can refer to the tax estimate prompt on the page when placing the order).
10.What if the goods are damaged or lost during transportation?
If it is confirmed that the goods are damaged or lost due to logistics reasons, please contact customer service within 48 hours after signing for the package, and provide supporting documents such as package photos and logistics records. We will assist in arranging a replacement or refund.