I want to know more about this product

Can you send the product link or product photos, we will send you details immedatiely, welcome to reach us at zjkcshop@zjkcsolar.com

Leave your email or phone number, we will reach you very soon, our email: zjkcshop@zjkcsolar.com

You can pay directly in our store www.zjkcshop.com or by other platform such as ebay, amazon, aliexpress, alibaba, etc. or others you perfer, reach us for more: zjkcshop@zjkcsolar.com

How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or contact our email: zjkcshop@zjkcsolar.com for details.

Fast and reliable shipping with tracking provided for every order.

Shipping & Delivery

Shipping & Delivery Policy

At ZJKC, we strive to deliver your orders efficiently with transparent logistics information. Below is a detailed overview of our shipping policy, including delivery timelines, carriers, and support for any issues.

1. Processing

Orders typically take 1 - 3 business days to process (excluding holidays and weekends). Processing time refers to the period from order receipt to physical dispatch, which includes rigorous quality control checks to ensure product satisfaction.

・Standard orders: 1 - 3 business days (varies by product complexity, size, and stock status).

・Special & Larger orders may take longer due to increased handling requirements.

2. Warehouses & Shipping Origins

To ensure faster delivery, we ship from the nearest warehouse based on your location. Our warehouses and their addresses are as follows:

Shipping From	Supported Countries/Regions	Shipping Method	Shipping Time	Total Time	Shipping Cost
Florence, Kentucky, US	USA	Standard Tracked Shipping (Default); Express Shipping (Optional)	Standard: 3-10 Business Days; Express: 1-5 Business Days (Except remote areas)	Standard: 4-13 Business Days; Express: 2-8 Business Days	Standard: Free; Express: Calculated at checkout
Villawood, Australia	Ausatrlia	Standard Tracked Shipping (Default); Express Shipping (Optional)	Standard: 3-10 Business Days; Express: 1-5 Business Days (Except remote areas)	Standard: 4-13 Business Days; Express: 2-8 Business Days	Standard: Free; Express: Calculated at checkout
Bremen, Germany	EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.)	Standard Tracked Shipping (Default); Express Shipping (Optional)	Standard: 3-10 Business Days; Express: 1-5 Business Days (Except remote areas)	Standard: 4-13 Business Days; Express: 2-8 Business Days	Standard: Free; Express: Calculated at checkout
Tamworth, UK	United Kingdom	Standard Tracked Shipping (Default); Express Shipping (Optional)	Standard: 3-10 Business Days; Express: 1-5 Business Days (Except remote areas)	Standard: 4-13 Business Days; Express: 2-8 Business Days	Standard: Free; Express: Calculated at checkout
Hubei, China	Over 100 countries/regions worldwide (excluding those listed above and restricted areas)	Standard Tracked Shipping (Default); Express Shipping (Optional)	Standard: 10–30 Business Days; Express: 5–15 Business Days	Standard: 11-33 Business Days; Express: 6-18 Business Days	Standard: Free; Express: Calculated at checkout

Note: Express shipping is unavailable for Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska. For special remote countries/regions not covered above, please contact our customer service via email (zjkcshop@zjkcsolar.com) to negotiate shipping details, including available methods and timelines.

3. About Tax

Please note that all items shipped from China are sent on a delivery duty unpaid (DDU) basis. This means once your parcel reaches its destination country, it may be subject to customs fees, import duties, or taxes in accordance with local regulations. Any such charges are the sole responsibility of the customer and must be paid upon arrival.
If a customer refuses to accept the package due to these import-related fees, they will be fully responsible for all associated costs, including return shipping fees, customs charges, and handling expenses.
Please be informed that in compliance with international customs regulations, we cannot declare purchased items as "gifts" or list a value lower than the actual product price on shipping documents.

4. Carriers

All orders are shipped via trusted international carriers: DHL, UPS, or FedEx, depending on your location and warehouse. For shipments from Hubei, China to global destinations, we may also cooperate with regional logistics partners (e.g., Aramex for Middle East, Japan Post for Japan) to optimize delivery efficiency.

5. Delays Due to Special Circumstances

・Delivery times are estimates and may be delayed by factors including:

・ Customs inspections or clearance delays.

・Severe weather, natural disasters, or transportation disruptions.

・Public health events (e.g., pandemics) leading to logistics restrictions.

・We will monitor delayed orders and provide updates via email. For concerns, contact our support team.

6. Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address (check spam folders if not received). You can track your package via the carrier’s website using this number. For multi-warehouse split shipments, separate tracking numbers will be provided for each package.

7. Assistance with Delivery Issues

・ Lost or Stuck Packages: If your order hasn’t arrived within the estimated timeline , contact us with your order number for investigation.

・Faster Delivery Requests: For urgent orders, email us at zjkcshop@zjkcsolar.com to inquire about expedited shipping options (additional fees may apply).

8. Contact Us:

・ Email: zjkcshop@zjkcsolar.com

・WhatsApp: +86 181 6426 2729

Note: Warehouse addresses are fixed and used for shipping purposes only. Do not send returns to these addresses—refer to our Return Policy for return addresses.