Privacy Policy

 

Welcome to ZJKC SHOP. Protecting your personal information is critical to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.zjkcshop.com). By accessing or using our site, you agree to the practices described below.

 

1. What Information Do We Collect?

"Personal information" refers to data that can directly or indirectly identify you (e.g., name, email address) or anonymous data linked to such identifiers. It excludes irreversibly anonymized/aggregated data that can no longer identify you. We only collect information necessary for business operations and legal obligations—no unnecessary sensitive data (e.g., religious beliefs, racial identity) is collected.
1.1 Information You Voluntarily Provide
Account/order-related: Full name, email address, mailing address, phone number, and order details (provided when registering an account, placing an order, or subscribing to newsletters).
Customer service-related: Content of your inquiries, survey responses, or complaint details (provided when contacting support).
1.2 Automatically Collected Information
Browsing data: IP address, browser type (e.g., Chrome, Safari), device model (e.g., iPhone 15, Windows PC), operating system, access time, and page navigation paths (used to optimize site performance).
Payment-related: Only payment method type (e.g., "Visa card," "PayPal") and transaction IDs—we do NOT store full credit card numbers, CVV codes, or bank account details (processed by PCI DSS-compliant third-party providers).

 

2. How Do We Use Your Information?

We use your personal information for the specific purposes stated at the time of collection, as permitted by law. Common uses include: 

· Personalizing your experience: Tailoring our services to your preferences.

· Improving our website: Enhancing functionality and user experience based on feedback.

· Providing customer service: Responding to inquiries and supporting your needs.

· Processing transactions: Fulfilling orders, processing payments, and delivering products.

· Administering promotions: Managing contests, surveys, or special offers you participate in.

· Sending updates: Sharing order confirmations, shipping notifications, or occasional marketing communications (e.g., product updates, discounts). 

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email footer or contacting us at info@zjkcshop.com. Unsubscribing will not affect transactional emails (e.g., order updates).

 

3. Legal Basis for Processing Personal Information (EEA Users)

If you are in the European Economic Area (EEA), we process your personal information based on the following legal grounds (under the General Data Protection Regulation, GDPR): 

· Consent: When you agree to data use (e.g., subscribing to newsletters). You may withdraw consent at any time by emailing info@zjkcshop.com (this does not affect past processing).

· Contractual necessity: To fulfill orders or pre-contractual requests (e.g., processing payment for your purchase).

· Legal obligation: To comply with tax, accounting, or other legal requirements.

· Legitimate interests: To improve our services, prevent fraud, or protect our business (e.g., analyzing site usage to enhance functionality).

 

4. Your Rights

You have the following rights regarding your personal information, subject to applicable laws (GDPR, CPRA, etc.):  
· Access: Request a free copy of the personal information we hold about you (including the types of data, sources, and third parties we shared with).  
· Correction: Ask us to update inaccurate or incomplete data (e.g., incorrect mailing address) – we will verify and correct it within 7 business days.  
· Deletion ("Right to be Forgotten"): Request removal of your data if: we no longer need it, you withdraw consent, or processing violates laws. We will delete it within 14 business days (except for data retained to comply with legal obligations).  
· Restriction: Limit processing of your data (e.g., if you dispute its accuracy) – we will only process it with your explicit consent or to comply with laws.  
· Objection: Oppose processing based on our legitimate interests (e.g., marketing) – we will review your request within 10 business days and stop processing if your objection is valid.  
· Data Portability: Receive your data in a machine-readable format (e.g., CSV, JSON) or request transfer to another data controller (where technically feasible) – we will provide the data within 15 business days of verifying your identity.  
· Lodging a Complaint: Contact your local data protection authority (e.g., ICO in the UK: https://ico.org.uk; CNIL in France: https://www.cnil.fr; CCPA in California: https://oag.ca.gov/privacy) if you believe we mishandle your data.  

To exercise these rights:  
1. Email us at info@zjkcshop.com with the subject line "Data Rights Request – [Your Full Name]".  
2. Include: Your full name, registered email/phone number (to verify identity), and specific right you wish to exercise (e.g., "Request for Data Access").  
3. We may request additional proof of identity (e.g., a photo of your ID with sensitive info blurred) to protect your data from unauthorized access.  

Response Timeline:  
· We will acknowledge your request within 5 business days.  
· We will provide a final response within 1 month (3 months maximum for complex requests, with a written notice of the extension reason sent within the first month).  

Withdrawing Consent:  
· You may withdraw consent (e.g., for newsletters, non-essential cookies) by:  
  - Clicking "Unsubscribe" in marketing emails (takes effect immediately).  
  - Emailing us at info@zjkcshop.com (we will confirm withdrawal within 3 business days).  
· Withdrawing consent does not affect the legality of data processing before withdrawal.

 

5. How Do We Protect Your Information?

We implement strict security measures to safeguard your data: 

· Encryption: Sensitive information (e.g., payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted.

· Payment data: We do not store full credit card numbers, CVV codes, or bank details. Payments are processed by PCI DSS-compliant third-party providers (e.g., PayPal), and we only retain transaction references.

· Server security: Our servers and website are scanned daily by McAfee Secure (Symantec) to detect vulnerabilities.

· Your role: Protect your account by using strong, unique passwords and not sharing login details.

 

6. Do We Use Cookies?

Yes. Cookies are small text files stored on your device to enhance site functionality and personalize your experience. We comply with the EU ePrivacy Directive and disclose detailed cookie information below:  

6.1 Cookie Classification & Details

We use cookies to enhance site functionality—no hidden tracking or unauthorized data collection:

Cookie Type	Purpose	Manageability
Essential Cookies	Enable core features functions (e.g., saving shopping cart, maintaining login status).	Required (cannot be disabled without breaking site functionality).
Non-Essential Cookies	Used for analytics (Google Analytics) and personalization (e.g., remembering product preferences).	Optional—we request explicit consent via a pop - up banner before setting these.

 

How to Manage Cookies
Disable non-essential cookies via your browser settings (e.g., Chrome: "Settings > Privacy and security > Cookies and other site data").
For Google Analytics: Opt out via Google’s Analytics Opt-out Browser Add-on (we do not link Analytics data to your personal information).

6.2 Google Analytics Settings
We use Google Analytics to collect anonymized site usage data (no direct link to your identity). To protect your privacy:  
· We have disabled "Google Signals" (prevents sharing data with Google’s advertising services).  
· We have enabled "IP Anonymization" (truncates your IP address to avoid identifying your location).  
· Google’s privacy practices: https://policies.google.com/privacy. You can opt out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).  

6.3 Cookie Consent Management
· We display a cookie banner when you first visit the site, asking for your consent to non-essential cookies. Your choice (accept/deny) is recorded with a timestamp and stored in a "consent cookie" (valid for 1 year).  
· To modify your choice: Click the "Cookie Settings" button in the site footer (available on all pages) to update your consent.  
· Managing cookies via browser: You can block or delete cookies in your browser settings (e.g., Chrome: Settings > Privacy and security > Cookies and other site data), but disabling essential cookies will break site functions (e.g., unable to add items to cart).  
For assistance with cookie settings, email us at info@zjkcshop.com with your browser type and device.

 

7. Do We Disclose Information to Third Parties?

We do not sell, trade, or rent your personal information to third parties for commercial purposes. We may share data with trusted third-party processors who assist us in operating our business, only if they sign a Data Processing Agreement (DPA) with us(to ensure compliance with GDPR/CPRA and protect your information).  

7.1 List of Third-Party Processors

Category of Third Party	Specific Providers & Their Privacy Policy Links	Purpose of Data Sharing
Payment Processors	1. PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full	To process payment transactions (we only share the order amount and billing address; no full credit card details are shared).
	2. Stripe (for credit card payments): https://stripe.com/privacy
Logistics Providers	1. DHL: https://www.dhl.com/en/legal/privacy_policy.html	To deliver orders (we share your name, mailing address, and phone number for delivery coordination purposes).
	2. UPS: https://www.ups.com/us/en/help-center/privacy-policy.page
	3. FedEx: https://www.fedex.com/en-us/legal/privacy.html
Email Service Providers	Mailchimp (for order updates and newsletters): https://mailchimp.com/legal/privacy/	To send transactional emails (including order confirmations and shipping notifications) and newsletters (only if you have subscribed).
Analytics Tools	Google Analytics: https://policies.google.com/privacy	To collect anonymized website usage data for the purpose of improving our services.

 

7.2 Other Disclosures
We may also disclose your data if:  
· Required by law (e.g., court order, tax authority request);  
· Necessary to enforce our Terms and Conditions or Privacy Policy;  
· To protect our rights, property, or safety (or the rights, property, or safety of others).  
In such cases, we will only disclose the minimum amount of data needed to fulfill the request.

 

8. How Long Do We Retain Your Information?

We retain your data only as long as needed to fulfill the purposes in this policy (the "data minimization principle") or as required by applicable local laws:  

Type of Data	Retention Period	Legal Basis/Reason
Order Records (name, address, transaction details):	- EU/EEA: Retained for 7 years (required by global tax/accounting regulations). After 7 years, data is anonymized (identifiers removed).	Compliance with tax, accounting, and consumer protection laws (to facilitate the resolution of order disputes).
	- U.S. (California): 4 years (pursuant to the CPRA)
	- Australia: 5 years (pursuant to the Privacy Act)
	- Other Regions: 5–7 years (in accordance with local tax regulations)
User Accounts	- Retained until you request deletion, or for 2 years after your last activity (e.g., no orders, logins).	Prevention of unauthorized access; data is retained solely when necessary.
	- In case of 2 years of inactivity: A reminder email will be sent to your registered email address 30 days prior to deletion. If no response is received, the account will be deleted.
Marketing Data(email/phone for promotions)	- Retained until you unsubscribe, then deleted within 15 business days.	Compliance with marketing consent requirements (GDPR/CPRA).
	- Consent Records: Retained for 2 years after unsubscription (to evidence legal consent).
Technical Data	- Essential Cookie Data: Duration of the session	Optimization of website performance and prevention of fraud (no long-term retention of identifiable technical data).
	- Analytics Data (Anonymized): 2 years
	- IP Addresses: 3 months (deleted or anonymized thereafter).

After the retention period, we will either:  
- Anonymize the data (so it can no longer identify you) for statistical use; or  
- Permanently delete the data (using secure deletion methods, e.g., overwriting files).

 

9. Third-Party Links

Our site may include links to third-party websites (e.g., social media, partner sites). These sites have independent privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing data.

 

10. Children’s Data

Our website is not intended for individuals under 13 years of age (in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA)) or under 16 years of age (in compliance with GDPR). We do not knowingly collect, use, or disclose personal information from children under these ages.  

 10.1 Steps for Parents/Guardians
If you believe we have inadvertently collected personal information from a child under 13 (U.S.) or 16 (EEA):  
1. Email us at info@zjkcshop.com with the subject line "Child Data Removal Request".  
2. Include:  
   - The child’s full name, email/phone number (if provided);  
   - Your full name, relationship to the child (e.g., parent/guardian), and contact information;  
   - Proof of relationship (e.g., a copy of the child’s birth certificate with sensitive info blurred, or a legal guardian document).  
3. We will verify your request within 5 business days and delete all of the child’s data within 10 business days (per COPPA requirements).  
4. We will send you a written confirmation once deletion is complete.  

We will not retain any of the child’s data after deletion, except for a record of the deletion request (to comply with legal obligations).

 

11. Data Controller

The data controller responsible for your personal information is:

WUHAN ZJKC TECHNOLOGY CO., LTD. 

Address: No.1, 6F, Building 12, First-stage Dingjie Modern Electromechanical Information Incubation Park, No.219, Guanggu 2nd Road, East Lake High-tech Development Zone, Wuhan, Hubei, China

Email: info@zjkcshop.com

Phone/Whatsapp: +86 181 6426 2729

 

12. Data Breach Notification

In the event of a data breach that risks your personal information, we will notify you and relevant data protection authorities within 72 hours of discovery. We will provide details of the breach and steps to protect yourself.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our site after changes takes effect means you accept the revised policy.

 

14. Contact Us

For questions, requests, or complaints about this policy, email us at:
info@zjkcshop.com

 

ZJKC Team
Your satisfaction is our priority.

Effective Date: [08/28/2025] | Last Updated Date: [08/28/2025]