Return & Refund Policy

 

1. Return Policy (180 Days)

 

We offer a 180-day return policy. You can apply for a return within 180 days of receiving your order.

Return Conditions:

The item must be unused or in good condition (unless the item arrived damaged).

The item must be in its original packaging.

Proof of purchase is required.

After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds will be returned to your original payment account within 5-7 business days.

 

2. Return Address

 

All approved returns must be sent to:

 

No. 219, Guanggu 2nd Road, East Lake High-tech Development Zone, Wuhan

Room 01, 6th Floor, Building 12, Phase I, Dingjie Modern Electromechanical Information Incubation Park

Wuhan City, Hubei Province

 

3. Order Processing Time

 

Orders will be processed within 1-3 business days after payment.

After shipment, we will send you a tracking number via email.

 

4. Order Cancellation Policy

 

You can cancel your order within 24 hours of placing it or before shipment. If cancelled within the specified time, you will receive a full refund.

Once an order is shipped, it cannot be cancelled. You can still request a return after receiving the goods.

 

5. Refund

 

After we receive and inspect your returned goods:

If the refund is approved, the funds will be returned to your original payment account.

A 10% restocking fee will be deducted from the refund amount.

Your bank or credit card issuer may require additional time to process the refund.

 

6. Exchange

 
If you wish to exchange the product for a different model:

Please contact us before sending the item back.

Exchanges will be processed after the original item is returned and inspected.

To initiate a return, exchange, or order cancellation, please contact us: info@zjkcshop.com

Please provide:

Order number

Reason for application

If there is a defect or damage, please provide photos or videos.

Our team will reply with detailed instructions.

 

7. Damaged Goods or Incorrect Items

 

Please check your order immediately upon receipt.

If the goods are defective, damaged, or the wrong items were sent, please contact us immediately so we can resolve the issue promptly.

 

8. Contact Us

 

If you need assistance with returns, refunds, or product issues:

Email: info@zjkcshop.com

  

ZJKC Team
Your satisfaction is our priority.

 

Effective Date: [11/26/2025] | Last Updated Date: [11/26/2025]