Return & Refund Policy

 

At ZJKC, we aim to keep return processes transparent, including clear guidelines for return shipping fees. Below is our detailed policy, with specific rules for shipping costs applicable to customer-responsible returns.

 

1. Return Eligibility

・30-Day Window: NEW items can be returned for a refund, exchange, or store credit within 30 days of delivery.

・1-Year Warranty: Manufacturing defects beyond 30 days are covered for repairs/replacements (not refunds).

・Exchanges Due to Non - Customer Reasons：If the exchange is required because of issues on our end (e.g., defective products, shipping errors), customers will NOT be charged any exchange fees. We’ll arrange the replacement and cover all related shipping costs.

 

2. Required Documentation

To start a return, email our after-sales team at zjkcshop@zjkcsolar.com with: 

・Order number, product SKU, and reason for return details.

・Proof of purchase (order confirmation, payment receipt).

・Photos/videos of the issue (for defects, wrong items, etc.). It is recommended to clearly display the details of the product problem for quick review

 

3. Responsibility & Return Shipping Fees

A. ZJKC’s Responsibility (We Cover Shipping)

If the return is due to our error (e.g., defective, damaged, or wrong item shipped), we’ll provide a prepaid shipping label free of charge. No shipping fees apply, regardless of item weight.

B. Customer’s Responsibility (You Cover Shipping)

For returns due to customer reasons (e.g., change of mind, incorrect order, or size/color preferences), return shipping fees are charged based on 15% of the order amount.

・Additional fees: For international returns (outside the US/EU), customs duties, import taxes, or oversize handling fees may apply—these are the customer’s responsibility and will be added to the total shipping cost.

・How to get your exact fee: After submitting your return request, our team will confirm details within 3 business days.

 

4. Step-by-Step Return Process

4.1. Submit Request: Email zjkcshop@zjkcsolar.com with required documentation.

4.2. Get Confirmation: We’ll reply within 48 hours with:

・Approval status.

・For customer-responsible returns: Item weight, total shipping fee, and payment options (fee can be deducted from your refund or paid upfront via our secure link).

・RMA number and return address  (critical note: Do not use the original shipping label’s address, as this may cause delays or rejection)

 

4.3. Ship the Item:

・Use a trackable courier service (we recommend insurance for high-value items), such as order value amount over USD$500.

・Include the RMA number on the package—returns without it will be rejected.

・Share the tracking number with our team after shipping via email zjkcshop@zjkcsolar.com.

 

4.4. Process Refund/Exchange:

・Once the return is physically received by our warehouse, we guarantee to initiate the refund process within 15 business days. 

・Refunds (minus return shipping fees, if applicable) are processed to your original payment method: 

PayPal: 1–3 business days.

Credit cards: 7–25 business days (varies by card issuer; we recommend checking with your bank for specific timelines).

 

5. Non-Returnable Items

Items outside the 30-day window (unless covered by warranty).

・Used, damaged, or altered items (not in original condition, including missing parts or packaging).

・Free gifts, personalized products, or final-sale items(final-sale items are marked clearly on the product page before purchase).

 

6. Contact Us

For questions about weight calculations or shipping fees, email zjkcshop@zjkcsolar.com or send message to Whatsapp: +86 181 6426 2729 or use our live chat (available 9:00–18:00 GMT+8; typical response time: within 4 hours during business hours)

  

ZJKC Team
Your satisfaction is our priority.