Privacy Policy

 

Welcome to ZJKC SHOP. Protecting your personal information is critical to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.zjkcshop.com). By accessing or using our site, you agree to the practices described below.

 

1. What Information Do We Collect?

"Personal information" refers to data that can directly or indirectly identify you (e.g., name, email address) or anonymous data linked to such identifiers. It does not include irreversibly anonymized or aggregated data that can no longer identify you. 

We only collect personal information necessary to fulfill legal obligations, operate our business, and provide the services you request. 

We may collect information when you: 

· Register an account, place an order, or subscribe to our newsletter.

· Respond to surveys or contact our customer service. 

Information collected may include: your full name, email address, mailing address, phone number, and order details. You may browse our site anonymously without providing personal information.

 

2. How Do We Use Your Information?

We use your personal information for the specific purposes stated at the time of collection, as permitted by law. Common uses include: 

· Personalizing your experience: Tailoring our services to your preferences.

· Improving our website: Enhancing functionality and user experience based on feedback.

· Providing customer service: Responding to inquiries and supporting your needs.

· Processing transactions: Fulfilling orders, processing payments, and delivering products.

· Administering promotions: Managing contests, surveys, or special offers you participate in.

· Sending updates: Sharing order confirmations, shipping notifications, or occasional marketing communications (e.g., product updates, discounts). 

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email footer or contacting us at zjkcshop@zjkcsolar.com. Unsubscribing will not affect transactional emails (e.g., order updates).

 

3. Legal Basis for Processing Personal Information (EEA Users)

If you are in the European Economic Area (EEA), we process your personal information based on the following legal grounds (under the General Data Protection Regulation, GDPR): 

· Consent: When you agree to data use (e.g., subscribing to newsletters). You may withdraw consent at any time by emailing zjkcshop@zjkcsolar.com (this does not affect past processing).

· Contractual necessity: To fulfill orders or pre-contractual requests (e.g., processing payment for your purchase).

· Legal obligation: To comply with tax, accounting, or other legal requirements.

· Legitimate interests: To improve our services, prevent fraud, or protect our business (e.g., analyzing site usage to enhance functionality).

 

4. Your Rights

You have the following rights regarding your personal information, subject to applicable laws: 

· Access: Request a copy of the personal information we hold about you.

· Correction: Ask us to update inaccurate or incomplete data.

· Deletion: Request removal of your data (where we no longer need it or you withdraw consent).

· Restriction: Limit processing of your data (e.g., if you dispute its accuracy).

· Objection: Oppose processing based on our legitimate interests (we will review and respond).

· Data portability: Receive your data in a structured format or request transfer to another provider (where technically feasible).

· Lodging a complaint: Contact your local data protection authority (e.g., ICO in the UK, CNIL in France) if you believe we mishandle your data. 

To exercise these rights, email us at zjkcshop@zjkcsolar.com. We may request proof of identity to protect your data. We will respond within a reasonable timeframe (typically 1 month).

 

5. How Do We Protect Your Information?

We implement strict security measures to safeguard your data: 

· Encryption: Sensitive information (e.g., payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted.

· Payment data: We do not store full credit card numbers, CVV codes, or bank details. Payments are processed by PCI DSS-compliant third-party providers (e.g., PayPal), and we only retain transaction references.

· Server security: Our servers and website are scanned daily by McAfee Secure (Symantec) to detect vulnerabilities.

· Your role: Protect your account by using strong, unique passwords and not sharing login details.

 

6. Do We Use Cookies?

Yes. Cookies are small files stored on your device to enhance site functionality. We use two types: 

· Essential cookies: Required for basic features (e.g., shopping cart). These are enabled by default.

· Non-essential cookies: Used for analytics (e.g., Google Analytics) or personalization. We will ask for your explicit consent via a cookie banner before setting these. 

Google Analytics: This tool collects data on site usage (e.g., pages visited) to improve our services. Data is anonymized and not linked to your identity. Learn more about Google’s privacy practices here. 

You can manage cookies via your browser settings (e.g., block non-essential cookies), but this may limit site functionality. For assistance with cookie settings, contact us at zjkcshop@zjkcsolar.com.

 

7. Do We Disclose Information to Third Parties?

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted partners who assist us in operating our business, provided they agree to protect your information: 

· Payment processors (e.g., PayPal, credit card gateways) to process transactions.

· Logistics providers (e.g., DHL, UPS) to deliver orders.

· Email service providers to send order updates or newsletters.

· Analytics tools (e.g., Google Analytics) to improve site performance. 

We may also disclose data to comply with laws, enforce our policies, or protect our rights, property, or safety (or others’).

 

8. How Long Do We Retain Your Information?

We retain your data only as long as needed to fulfill the purposes in this policy, or as required by law: 

· Order records: Retained for 7 years to comply with tax and accounting regulations.

· User accounts: Retained until you request deletion, or for 2 years after your last activity.

· Marketing data: Retained until you unsubscribe from communications.

 

9. Third-Party Links

Our site may include links to third-party websites (e.g., social media, partner sites). These sites have independent privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing data.

 

10. Children’s Data

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it immediately. Contact us at zjkcshop@zjkcsolar.com if you believe this has occurred.

 

11. Data Controller

The data controller responsible for your personal information is:
WUHAN ZJKC TECHNOLOGY CO.,LTD.
No.1,6F,Building 12,First-stage Dingjie Modern Electromechanical Information Incubation Park,No.219,Guanggu 2nd Road,East Lake High-teck Development Zone,Wuhan Hubei, China
Contact: zjkcshop@zjkcsolar.com

 

12. Data Breach Notification

In the event of a data breach that risks your personal information, we will notify you and relevant data protection authorities within 72 hours of discovery. We will provide details of the breach and steps to protect yourself.

 

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our site after changes takes effect means you accept the revised policy.

 

14. Contact Us

For questions, requests, or complaints about this policy, email us at:
zjkcshop@zjkcsolar.com

 

ZJKC Team
Your satisfaction is our priority.