Terms and Conditions

 

Welcome to ZJKC SHOP ("we," "us," or "our"). By accessing or using our website (www.zjkcshop.com), you ("you" or "your") agree to comply with these Terms and Conditions. Please read them carefully before using our services.

 

1. General Terms
· These terms apply to all visitors, users, and customers of www.zjkcshop.com, including orders placed through the website.
· We reserve the right to modify these terms. Changes will be:
  1. Posted on this page with an updated Last Updated: [MM/DD/YYYY]) ;
  2. Notified to you via your registered email/website in-site message at least 30 days before the changes take effect (for registered users);
  3. Applied to new orders placed after the effective date. For orders placed before the effective date, the original terms at the time of order will apply.
· Your continued use of the website after the 30-day notice period constitutes acceptance of the revised terms. If you disagree with the changes, you may stop using the website before the effective date.
· By placing an order, you confirm that:
· You are at least 18 years old (or the legal age of majority in your jurisdiction; if you are a minor, you must place the order with the consent of your legal guardian).
· If you are acting on behalf of a company or organization, you have the authority to bind it to these terms.

 

2. Orders & Payments

· Order Acceptance: All orders are subject to availability and our approval. We will confirm or refuse your order via registered email within 2 business days of receiving it. We may refuse or cancel an order for reasons including (but not limited to):
  - Product unavailability (we will offer a full refund or alternative product of equal value);
  - Suspected fraud (we will provide you with basic evidence of fraud suspicion, such as mismatched billing/shipping addresses, within 3 business days of cancellation);
  - Invalid shipping/billing information (we will first request correction via email; if no response is received within 3 business days, the order will be canceled);
  - Violations of these terms.
· You will be notified via email if your order is canceled, with a clear reason and refund timeline (if applicable).
· Payment Methods: We accept payments via credit/debit cards (Visa, Mastercard, Maestro, JCB, American Express, Diners Club, Discover), PayPal, Google Pay, Apple Pay. All payment transactions are encrypted via SSL technology to protect your financial information
· Pricing: Prices are listed in USD unless otherwise specified. All prices are subject to change without notice, but confirmed orders will be honored at the price at checkout. If a pricing error is found (e.g., obvious underpricing due to system failure), we will notify you within 1 business day and let you choose to:
  - Cancel the order for a full refund;
  - Proceed with the order at the correct price (with a 5% discount as compensation for the inconvenience).
· Prices do not include customs duties, import taxes, or local fees (see Section 3 for details).
· Billing/Shipping Information: You are responsible for providing accurate and complete billing and shipping information. Errors in information may result in delivery delays, additional fees, or order cancellation. We will notify you of information errors within 3 business days and give you 3 business days to correct them; we are not liable for issues caused by incorrect information not corrected in time.

 

3. Shipping & Delivery
· Delivery Timelines: Delivery times are estimates (as outlined in our [Shipping & Delivery Policy]  and not guaranteed. Factors like customs delays, weather, or logistics disruptions (including public health events) may extend delivery. We will notify you of delivery delays exceeding 48 hours via email.
· Risk of Loss: 
  - For users in the EU/EEA or countries with mandatory cooling-off period laws: Risk of loss or damage to products remains with us until the end of the cooling-off period (14 days from delivery). If the product is lost/damaged during this period, we will provide a free replacement or full refund.
  - For other users: Risk of loss or damage to products transfers to you upon delivery (i.e., when the carrier confirms receipt at your shipping address).
· Customs & Fees: International orders may be subject to customs duties, import taxes, or local handling fees, which are your sole responsibility. We will provide the product’s HS code and commercial invoice (with actual order value) to help you calculate potential fees; we recommend checking with your local customs office for details before ordering.

 

4. Returns & Refunds

· Our return policy is detailed in our [Return & Refund Policy] , which is incorporated into these terms. Key provisions include:
· Returns are accepted within 30 days of delivery for unused, unaltered items in original packaging (unsealing for inspection only does not count as "used").
· Refunds (minus applicable return shipping fees, if any) will be:
  - Initiated within 3 business days after we receive and inspect the returned item (we will notify you of the inspection result via email);
  - Completed within 14 business days of initiation, via your original payment method (no store credit will be offered unless you voluntarily choose it).
· Return shipping fees are your responsibility unless the return is due to our error (e.g., defective or incorrect items; we will provide a prepaid shipping label within 1 business day of confirming the error). Restocking fees do not apply.

 

5. Intellectual Property

· All content on the website, including logos, text, images, videos, product designs, and trademarks, is owned or licensed by WUHAN ZJKC TECHNOLOGY CO., LTD. and protected by international copyright, trademarks(e.g., 'ZJKC'), and intellectual property laws.

· You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial purposes only. Unauthorized use, reproduction, distribution, or modification of any content is prohibited.

 

6. Limitation of Liability

· To the maximum extent permitted by law, WUHAN ZJKC TECHNOLOGY CO., LTD. shall not be liable for indirect, incidental, consequential, or special damages (including loss of profits, data, or business) arising from your non-commercial use of the website or products, unless such damages are caused by our intentional misconduct or gross negligence.
· Our total liability for direct damages (e.g., defective products, order cancellation due to our error) shall include:
  - The purchase price of the affected product;
  - Reasonable costs incurred by you to exercise your rights (e.g., product inspection fees, legal fees for small claims court, return shipping fees for defective items).
· We strive to maintain website availability but do not guarantee uninterrupted, error-free access. We will notify you of planned website maintenance at least 24 hours in advance via in-site message.
· Nothing in this section shall exclude or limit our liability for:
  - Death or personal injury caused by our negligence;
  - Fraud or fraudulent misrepresentation;
  - Breach of mandatory consumer protection laws in your jurisdiction.

 

7. User Responsibilities
· You agree to use the website lawfully and not to:
  - Upload or transmit content that is illegal (e.g., hate speech, child pornography), infringing (e.g., copyright/trademark violations), harmful (e.g., malware, phishing links), or misleading (e.g., false product reviews);
  - Attempt to hack, disrupt, or misuse the website’s functionality (e.g., DDoS attacks, scraping data without permission);
  - Share your account credentials (if applicable) with third parties or use another user’s account without permission;
  - Use the website for commercial purposes (e.g., reselling products in bulk without our authorization).
· You are responsible for maintaining the security of your account (e.g., using a strong password, enabling two-factor authentication if available). If you suspect your account is compromised, you must notify us within 24 hours via email; we will assist in securing your account, and you will not be liable for unauthorized transactions made after notification.
· We will not collect or use your personal information (e.g., name, email, shipping address) beyond the scope of order fulfillment and customer service, in compliance with our [Privacy Policy] (insert clickable hyperlink here).

 

8. Governing Law & Disputes
· For consumers in the EU/EEA, Switzerland, the UK, the US, Australia, or New Zealand: These terms are governed by the mandatory consumer protection laws of your country of residence (priority applies if local laws conflict with Chinese law). For other users, these terms are governed by the laws of the People’s Republic of China, without regard to conflict of law principles.
· Any disputes arising from these terms or your use of our services shall be resolved through the following steps:
  1. Negotiation: Both parties shall negotiate in good faith within 15 days of the dispute arising (we will respond to your negotiation request within 5 business days).
  2. Alternative Dispute Resolution (ADR): If negotiation fails, you may choose to use an ADR service in your country (e.g., EU ODR platform: https://ec.europa.eu/odr, US small claims court) or submit the dispute to the exclusive jurisdiction of the courts in East Lake High-Tech Development Zone, Wuhan, China.
· For international users, mandatory consumer protection laws in your jurisdiction shall take precedence over these terms (e.g., cooling-off period, right to refund, liability for personal injury).

 

9. Force Majeure

· We shall not be liable for delays or failures to perform due to circumstances beyond our reasonable control, including natural disasters, pandemics, wars, government actions, or logistics disruptions.

 

10. Contact Us

For questions about these terms, contact : 

WUHAN ZJKC TECHNOLOGY CO., LTD.

Email: info@zjkcshop.com

Phone/WhatsApp: +86 181 6426 2729

 

ZJKC Team
Your satisfaction is our priority.

Effective Date: [08/28/2025] | Last Updated Date: [08/28/2025]