Shipping policy

Shipping & Delivery Policy

 

At ZJKC, we strive to deliver your orders efficiently with transparent logistics information. Below is a detailed overview of our shipping policy, including delivery timelines, carriers, and support for any issues.

 

1. Free Global Shipping

We offer FREE shipping worldwide for all orders, with no minimum purchase required. This includes destinations in Europe, the UK, Australia, South America, North America, the Middle East, and other global regions.

 

2. Warehouses & Shipping Origins

To ensure faster delivery, we ship from the nearest warehouse based on your location. Our warehouses and their addresses are as follows: 

· USA: Florence, Kentucky 41042, US

· Germany (Europe): Bremen, 28197, Germany

· UK: Signet Way, Tamworth, England, B78 2FG, UK

· Australia: Villawood NSW 2163, Australia

· China: Hubei Province (for items not stocked in overseas warehouses)

 

3. Processing & Delivery Times

Delivery timelines include two parts: order processing time (preparing your order for shipment) and transit time (shipping to your address).

A. Orders Shipped from Overseas Warehouses (USA, Germany, UK, Australia)

· Processing Time: 1–3 business days (after order confirmation).

· Transit Time: 3–7 business days via DHL, UPS, or FedEx.

· Total Estimated Delivery: 4–10 business days from order placement.

B. Orders Shipped from China (Hubei)

For items not stocked in overseas warehouses:

 

· Processing Time:

· Standard items: 3–5 business days.

· Special items (e.g., customized or high-demand products): 5–15 business days.

· Transit Time: 10–20 business days via DHL, UPS, or FedEx.

· Total Estimated Delivery: 13–35 business days (standard items) or 15–35 business days (special items) from order placement.

 

4. Carriers

All orders are shipped via trusted international carriers: DHL, UPS, or FedEx, depending on your location and warehouse.

 

5. Customs & Import Duties

· International orders may be subject to customs fees, import taxes, or duties, which are determined by your country’s customs regulations.

· These fees are the responsibility of the customer and are not included in our free shipping offer. We recommend checking with your local customs office for estimated costs before ordering.

 

6. Delays Due to Special Circumstances

· Delivery times are estimates and may be delayed by factors including:

· Customs inspections or clearance delays.

· Severe weather, natural disasters, or transportation disruptions.

· Public health events (e.g., pandemics) leading to logistics restrictions.

· We will monitor delayed orders and provide updates via email. For concerns, contact our support team.

 

7. Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address (check spam folders if not received). You can track your package via the carrier’s website using this number.

 

8. Assistance with Delivery Issues

· Lost or Stuck Packages: If your order hasn’t arrived within the estimated timeline (e.g., 35+ days for China-shipped items), contact us with your order number for investigation.

· Faster Delivery Requests: For urgent orders, email us at zjkcshop@zjkcsolar.com to inquire about expedited shipping options (additional fees may apply).

· Contact Us:

· Email: zjkcshop@zjkcsolar.com

· WhatsApp: +1 458 329 1042

· Phone: +86 181 6426 2729

 

Note: Warehouse addresses are fixed and used for shipping purposes only. Do not send returns to these addresses—refer to our Return Policy for return addresses.

 

ZJKC Team
Your satisfaction is our priority.